About The Family Information Service (FIS) and The Family Services Directory (FSD)
The Family Information Service (FIS)Section 12 of the Childcare Act 2006 places a duty upon all Local Authorities to provide an information, advice and assistance service for families with children aged 0 to 19 (up to 25 years for those with additional needs).
This duty is delivered in Hounslow, by the Family Information Service (FIS). FIS is made up of 2 members of staff and both are qualified to NVQ level 4 in information, advice and guidance.
What does FIS offer?
- Comprehensive information and advice on childcare and early years services.
- Information on services and activities that benefit parents, like children’s centres, nursery education, family hubs, support services, activities and more.
Who can use it?
- Parents and prospective parents.
- Professionals working with children and families.
The Family Services Directory (FSD)
The FSD is an online version of the FIS. It includes local and national services, and you can also find the Hounslow Local Offer for families of children with additional needs and disabilities (SEND).
Contact us
We know that trying to find the right service and having the time to do it isn’t always easy. FIS can help with this through our email and telephone enquiry service.
Advertising on the Directory
- Services and activities for children and young people in Hounslow only, can be listed.
- FIS can refuse entries if they are not relevant or suitable.
Service Checks
- Any service or organisation listed is for your convenience and not endorsed by Hounslow Council. It is paramount you check the suitability of the service.
- Providers are contacted yearly to update their information. Childcare providers are contacted once a term.
Feedback