Privacy Policy

Privacy Notice

This notice explains how we protect your privacy and personal information when you use the Family Services Directory (FSD).
Information Collection When you visit the FSD, we collect data on behaviour patterns. This data does not identify you and is used to improve the website’s presentation and user experience.

Personal Information We may collect the following personal information:
  • First name
  • Surname
  • Telephone number
  • Email address
We only collect the necessary information to respond to your enquiry. You may choose to provide additional information to help with your enquiry.

Lawful Basis for Collection Under the Children’s Act 2006, we have a legal duty to provide families with clear information, advice, and guidance. This helps families know what services are available to them, including childcare, activities, and support services.

Storing Information Your personal information is recorded in our enquiry log and kept for 12 months before being deleted.
Information Sharing We will only use your information to respond to your enquiry and will not share your details with any third party without your consent.

External Links The FSD contains links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content. Please check their privacy policies before submitting any personal data.

Access to Your Data You can request to see the data you submitted and ask for it to be deleted if it is still within the retention period. This is known as a Subject Access Request.

Further Information The FSD is provided by the Family Information Service, part of LBH Children's Social Care and Education and Early Intervention. All London Borough of Hounslow Privacy Notices are available here.

Childcare Providers Registered childcare providers’ contact information, except for childminders, is publicly available via the Ofsted website and published on the FSD. Childminders must consent to have their details published and can withdraw their consent at any time. Information on all registered childcare providers may be shared with internal safeguarding and child protection teams if necessary.

FSD Software Provider The FSD software provider, Synergy, may access information on a needs basis to resolve any issues. They have their own privacy notice in line with GDPR.