Early Years Online Provider Portal Guidance and Forms

The guides below will only be of use to you if you are an Early Years Childcare Provider or School.

To make a request for a new login to the Provider Portal, make a change to an existing login or to close an account, a Manager, Deputy Manager or Childminder will need to complete and submit the Hounslow Synergy Provider Portal – Early Years User Form.

Guidance for funding claims for 9 months to 2 years, 2 year olds and 3 and 4 year olds

  • Main claim funding guidance for 9 months to 2 years, 2 year olds and 3 and 4 year olds
  • Adjustment guidance
  • 30 hours guidance and validating a 30 hour code
  • Step by step video on how to make a 2 year old funding claim
  • Step by step video on how to make a 3 and 4 year old funding claim

30 hours - For Schools only

Family Service Directory (FSD) profile

Early Years Training Courses

Troubleshooting

  • Instructions on creating a new password - 2FA
  • Instructions on creating a new password - Non 2FA
  • New smartphone - Instructions on resetting the Microsoft Authenticator

What to do if your:
  • 2FA account is locked,
  • Username/Password is not accepted,
  • Authenticator App on your mobile phone has stopped working and does not generate a PIN,
  • PIN from Authenticator App is not being accepted