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Trouble Shooting - Logging in Instructions

Instructions on creating a new password and 2FA for Synergy Portals (Opens in New Window)

You will need 2FA if you are a Childcare Provider making a:
  • 2, 3 & 4 year old funding claim
  • SENCO applying for SEN Inclusion Funding and Disability Access Fund
  • School requesting access to SAM.

Instructions on creating a new password for the Synergy Portal (Non-2FA) (Opens in New Window)

The Synergy Portal sits on a Hounslow website. These instructions are for those that have requested access to:
  • Early years training courses –booking
  • Family Service Directory (FSD) provider profile

New Smartphone - Instructions on resetting the Microsoft Authenticator (Opens in New Window)

Use these instructions if you already have a user account on the Hounslow Synergy System but have
  • made a request for additional modules that require an extra security step to your login
  • or already have 2FA but have since changed your smartphone

Having trouble logging in? use this guide if: (Opens in New Window)

  • 2FA account is locked,
  • Username/Password is not accepted,
  • Authenticator App on your mobile phone has stopped working and does not generate a PIN,
  • PIN from Authenticator App is not being accepted
If you are still having issues logging in or you issue does not relate to any of the above: Email the early years funding team