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Hounslow Early Help Offer

What is the Hounslow Early Help Offer?

The Hounslow Early Help Offer is a collection of services which aim to provide effective support to families as soon as difficulties start, to prevent them from getting worse. These services cover a range of areas, from parenting to health to education to support for teenagers. Your school, nursery or GP will also be able to help.

Practitioners in these services will discuss with you what is working well in your family and where you need extra support. They will help you to move forward and to access additional services where these may be able to help.

Some of the services available through the Early Help Offer require a Child & Family Assessment/Notification Safeguarding Form (CFAN) to be completed before any involvement begins. Other services within Early Help may have their own referral form or procedure. View the collection of services available through Early Help and their referral routes.

If you have self-referred to a service in the Early Help Offer and are unsure whether you have been accepted, please contact the service to enquire. Alternatively, the practitioner who referred you for support will be your point of contact to update you on progress of the referral. If you have not met the criteria for a service you have approached, please discuss this with the practitioner you are working with (e.g. a member of staff at your child’s school, your GP or your Health Visitor) who will be able to support you with next steps.

An important part of the Hounslow Early Help Offer includes providing families with the information they need to be able to help themselves, with minimum involvement from services. Information on local and national support services can be found within the related links section of this page or by contacting the Hounslow Family Information Service 

Children with complex needs

For children with complex needs please refer to the Hounslow Local Offer. An online directory of information and services to support children and young people (from 0 to 25 years) who have special educational needs and disabilities.

Safeguarding children and young people

Safeguarding children is everybody’s responsibility. If you think that a child or young person is at risk from abuse or neglect, contact us:

  • If the children are open to Children’s Services and have an allocated Social Worker, call 020 8583 6600 (option 2 followed by option 1)

  • If you are worried about a child and want to report your concerns, call 020 8583 6600 (option 2 followed by option 3)

  • Email:

  • Out of hours (after 5pm weekdays or weekends) call 020 8583 2222 and ask to speak to the duty social worker

If you feel urgent action is needed contact the police on 999.

If you are uncertain, you might find it helpful to discuss your worries with someone you know who works with children and families. This could be a teacher, school nurse, health visitor or social worker.

It is important to act fast if you suspect abuse as some signs of abuse can disappear quickly. You do not have to give your name and your conversation will be treated confidentially.  

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Public disclaimer:

The role of this directory is to provide information. It is your personal responsibility to make sure that organisations are appropriate and safe for you, your child or young person before they attend. Please read our guide to staying safe - things to consider