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Advice for parents/carers of children with hearing impairment

Advice and helpful tips for families to use with a child or young person with a hearing impairment during Covid-19 period

The current situation with regards to the SENSS service considering the Government’s advice around Covid-19 is as follows:

First and foremost, the SENSS service continues to operate but in a slightly different way. We appreciate that this might be a very worrying time for schools with a child or young person with a sensory (hearing or visual impairment) or a physical disability or complex medical needs, but rest assured that we will continue to be available to support you (as we have been doing since the start of the Covid-19 pandemic) in any way we can.

We are striving to maintain a high level of support to you through alternative means, for example, virtual video meeting or conference calls. and in line with Government guidance, we will support you in ways that do not involve face to face meetings or go into settings. We may undertake face-to-face visits deemed essential and only after all other alternative ways have been exhausted. 

To help schools the SENSS service is mindful that certain measures necessary during this pandemic may impact access to the curriculum for pupils with a hearing impairment and we wish to support them and you with mitigating this.  The service has produced the guidance below that has general ideas that may be helpful to support a child or young person with a hearing impairment during these uncertain times.

 You may continue to contact SENSS staff via their email or alternatively, you can contact the SENSS service by email on

 Hearing Impairment

  • Please replace hearing aid batteries every Monday morning, to reduce the risk of them needing to be changed at school during the week.
  • If your child is currently unable to insert their hearing aids independently, please practise with them putting the hearing aid(s) and ear mould(s) back in place by themselves.  This can be tricky, but the more independently they can manage their equipment, the better for them, and the less risk there is of them being in school and unable to hear well, if staff are unable to assist.
  • We have advised schools in relation to the best classroom practice for your child in relation to accessing learning and making progress.
  • We have reminded schools that whether a pupil has a radio aid of not, deaf friendly communication will be even more critical than usual due to the communication obstacles presented by social distancing.
  • If you require new tubing and/or new batteries, please contact your audiology centre who will post them to you.

If your child has to learn from home, please don’t hesitate to get in contact with your Advisory Teacher of the Deaf and the NDCS for advice and support. 

See a support link from the NDCS.