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Privacy Policy

Privacy Notice
This Privacy notice tells you how we maintain your privacy and protect your personal information when using the Family Services Directory (FSD).
When you visit the FSD, we collect information that measures behaviour patterns. This information does not identify you. The data is used to improve the presentation and customer journey.


What personal information do we collect? Personal information may include:
  • First name
  • Family name or surname
  • Address
  • Telephone number
  • Email address
We will only collect personal information that is necessary to respond to your enquiry . You may choose to volunteer more information to assist with your enquiry.


The lawful basis on which we use this information:
Under the Children’s Act 2006, we have a legal duty to ensure families with children and young people have access to clear information, advice and guidance to inform the choices they make. The information helps families in the community know what is available to them and this includes information on childcare, activities, support services and more.


Storing this information:
Any personal information you provide to us is recorded in our enquiry log. Your personal data will be kept for 12 months then deleted. This is our retention period


Who we share this information with:
We will not use your information to contact you again other than to respond to your enquiry. We will not share your details with any third party unless you have consented for us to do so to answer your enquiry.


Links to other websites:
The FSD does contain links to other websites which are maintained by third parties. If you follow a link to any of these websites, note these sites will have their own privacy policies. We are not responsible for any of their content, terms and conditions. Do check any privacy policies before you submit any personal data.


Requesting access to your personal data:
Any user of the directory who has submitted an online enquiry can request to see this data and ask for it to be deleted if the data is still in its retention period. This is known as a Subject Access Request


Further information:
The FSD is a service provided by the Family Information Service who are part of Children Social Care and Education and Early Intervention within the London Borough of Hounslow.
The following privacy notice tells you what to expect when the council collects your personal information, it covers your contact with the council and its officers via face to face conversations, telephone, email and written communication.
Children Social Care and Education and Early Intervention Privacy Notice


Childcare Providers listed on this directory:
The privacy notice above that applies to anyone viewing the directory. An additional notice applies for registered childcare providers as follows:
The contact information of all registered childcare providers, with the exception of childminders, is available in the public domain via the Ofsted website. This information is also provided to the local authority to meet it's statutory duty and then published on the FSD.
All childcare providers are requested to complete their profile information by registering for an account on the directory. If a provider chooses not to have an account, only the contact details supplied by Ofsted are listed.
Childminders must consent to have their details published on the FSD and can withdraw their consent at any time.
Information on all registered childcare providers will be shared with the internal safeguarding and child protection teams should the need arise. Information will also be shared with the Early Years and Childcare Service to further improve and develop childcare sufficiency and sustainability in Hounslow.


The FSD software provider Synergy, may access information on a needs basis should any issues arise with the FSD. The software provider, in line with GDPR, will have their own privacy notice.


Service and Activity providers listed on this directory:
An additional notice applies for providers of a service or activity listed on the directory as follows:
If you offer a local service or activity for the benefit of children and young people in Hounslow, you can request to advertise on the directory. This involves registering for an account where personal data is required. This information is only used to contact you in relation to your advertised record and the ongoing maintenance of it.
We will not share your details with any third party. Your personal data linked to your registration is removed if you choose to no longer advertise.
The FSD software provider Synergy may access information on a need’s basis should any issues arise with the FSD. The software provider, in line with GDPR, will have their own privacy notice.