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You Said, We Did

You Said, We Did: Developing the SEND Local Offer & Co-Production

At Hounslow we want all SEND services, support, guidance and provision to be easy to access, clear and clean! That’s why your feedback is so important to us.

On this page we will regularly publish the comments we've received about the SEND Local Offer and the actions we've taken in response. This feedback will improve and develop the SEND Local Offer web platform.

The Co-Production Partnership is committed to changing this by embedding a “You said, we did” culture with Parent Carers and Young People as partners via their lived experiences.

You Said, We Did: Action Table

Action Date:You Said:We Did:
October 2023Young People & Parents Carers told us they were not familiar with our Local Offer, did not know where to find it and did not understand its name or what it did.In the first half of 2023 we have conducted 69 Co-Production meetings with young people and parent carers with 621 Hounslow residents in total attended these meetings. We will continue via road shows, SEND Surgeries, schools, SENCOs and social media to inform residents of this key service.
October 2023Of those who have used the Local offer they found the pathways to access information confusing.Over the last 7 months we have worked with Young People & Parent Carers to redevelop the current SEND Local Offer website – to ensure clearer access to pathways. We will continue to develop and improve this accessibility over the coming months.
October 2023Young People said a QR code would help improve access to the SEND Local Offer website.We are developing a SEND Local Offer QR code to improve access to the site. The QR code will be available by 17th October 2023.
October 2023Young People told us we often engage with their Parent Carers, but their views may be different.Future Co-Production groups will include combine Parent Carer and Young People meetings, as we do currently with EHC and EHCP Annual Reviews.