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Concerns or complaints about a school

Complaint procedure

If you need to make a complaint about something that has happened at school, you will need to:

  1. See if you can solve the problem with the school informally. If this does not work,
  2. Follow the school’s formal complaints procedure. This should be on the schools website along with timescales of when to expect a response.
  3. If your complaint is not resolved, you will need to write to the school governing body. 
You can read more on the complain-about-school page at www.gov.uk

Family Lives (Opens in New Window)

Provides template letters to make a complaint to the school and school governing body.

Child Law Advice (Opens in New Window)

The Child Law Advice Service provides legal advice and information on family, child and education law affecting children and families in England. 

Hounslow Citizen Advice (Opens in New Window)

Citizens Advice free, independent, confidential and impartial advice to everyone on their rights and responsibilities.